Englewood | Full-Time Office Manager/Retail Operations Specialist

SHOE-INN is looking to hire an Office Manager/Retail Operations Specialist for immediate hire to facilitate day to day operations in the office. Our company is a small, family run business with a 3-person team in the office. The ideal candidate will have familiarity and experience with general office work and customer service. Interested candidates should submit a resume to be considered.

Responsibilities:

• Handle general office work, including, answering/transferring phone calls, organizing files, restock office supplies and maintaining a clean work environment.
• Prioritize tasks
• Daily reporting of sales
• Handles customer inquiries, requests, or complaints regarding sales or service via email chats and phone
• Keep track of emails, phone calls, and paperwork
• Communicating with retail locations daily
• Inventory management for stores and online
• Work with warehouse manager to fulfill online orders
• Manage conference calls

Qualifications:

• Experience in customer service
• Attention to detail, extremely organized, punctual, and ability to multi-task
• Must be able to work in a team environment and maintain a positive and productive relationship with co-workers
• Works well under pressure
• Ability to problem solve
• Demonstrated ability to listen, collect data, prioritize requests and manage conflict
• Ability to communicate professionally with grammatically correct verbal and written responses to customer inquiries
• Self-sufficient, self-starter, and proactive
• Proficient in Microsoft office, Retail Pro (preferred, not required)
• English (fluent)

Job Type: Full-Time

Pay: Hourly

Schedule: Monday through Friday, 8-hour shift

Benefits: Paid time off, Employee discount

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