Englewood | Full-Time Office Manager/Retail Operations Specialist

SHOE-INN is looking to hire an Office Manager/Retail Operations Specialist for immediate hire to facilitate day to day operations in the office. Our company is a small, family run business with a 3-person team in the office. The ideal candidate will have familiarity and experience with general office work and customer service. Interested candidates should submit a resume to be considered.


  • Handle general office work, including, answering/transferring phone calls, organizing files, restock office supplies and maintaining a clean work environment.
  • Prioritize tasks
  • Daily reporting of sales
  • Handles customer inquiries, requests, or complaints regarding sales or service via email chats and phone
  • Keep track of emails, phone calls, and paperwork
  • Communicating with retail locations daily
  • Inventory management for stores and online
  • Work with warehouse manager to fulfill online orders
  • Manage conference calls


  • Experience in customer service
  • Attention to detail, extremely organized, punctual, and ability to multi-task
  • Must be able to work in a team environment and maintain a positive and productive relationship with co-workers
  • Works well under pressure
  • Ability to problem solve
  • Demonstrated ability to listen, collect data, prioritize requests and manage conflict
  • Ability to communicate professionally with grammatically correct verbal and written responses to customer inquiries
  • Self-sufficient, self-starter, and proactive
  • Proficient in Microsoft office, Retail Pro (preferred, not required)
  • English (fluent)

Job Type: Full-Time

Pay: Hourly

Schedule: Monday through Friday, 8-hour shift

Benefits: Paid time off, Employee discount