Exchanges & ReturnsReturns and Exchanges
Items are not eligible
Damaged or Incorrect Items
Exchanges & Returns
Returns and Exchanges
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- All returns must be submitted within 14 days of receipt.
- The merchandise must be in its original condition, in its original box or packaging, and unworn. Merchandise must be returned in the state it was received.
- We are not responsible for any damages that occur during care of an item, such as cleaning, washing, or wear.
- Please be aware that shoes may require a breaking-in period. We are not responsible for any discomfort experienced during this time.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. They will be returned to you at your expense.
Please check out our Holiday Gift Exchange Policy here:
The following items are not eligible for returns/exchanges:
Sale items are not eligible for return and are final sale.
We allow size or color exchange for the same style if available.
ALL accessories are final sale.
Custom-made or special order items are final sale.
Outbound shipping fees are non-refundable.
Shoe-Inn will be happy to accept returns and exchanges from online orders within 14 days of receipt.
1. To receive a return authorization and a return shipping label, please follow the steps in our online returns portal*.
2. Please send the merchandise back in its original box or packaging, unworn and in its original condition. Merchandise must be returned in the state it was received. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria
3. Returns will be subject to a $12 return shipping fee, which will be deducted from your refund. If you select store credit, that return fee will be waived.
5. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.
*If you have any questions, problems, or concerns while processing your return request, please reach out to email@example.com.
Returns can be made at any Shoe-Inn location accompanied with the online packing slip.
The product must be returned to the store 14 days after delivery for a full refund or for store credit, and must meet all the criteria listed above for an acceptable return.
Please note any online orders returned in store will not be processed in store. All online refunds are handled at our corporate office and will be processed within 1-2 business days. You will receive an email once your refund has been processed.
If you would like to exchange an item for another color or size, please visit our online exchange portal .
We will only accept returns for exchange if they meet all criteria for an acceptable return (see above).
Once the return is dropped off and scanned at UPS, the exchange order will be processed in our system. We recommend shipping your exchange as soon as possible to insure product availability.
We offer one free exchange per order.
If you ship via your own carrier, please provide us with tracking number and ensure the package as we are not responsible for lost packages shipped via another carrier.
We will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.
Alternatively, you can bring your exchange to one of our 10 locations across the tri-state area. We suggest calling the store or emailing firstname.lastname@example.org to ensure we have the item in stock at that location and if not, we can transfer it your nearest store, subject to company wide availability.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, you must notify us at email@example.com within 5 business days of receiving the merchandise.
Please keep the original box and packaging materials in the case of damage.
We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
- Promotion codes cannot be combined with any other offers or discounts.
-Birkenstocks, Dolce Vita, Viole Blanche, UGGS, Doc Martens and Ahdorned are excluded from Email Sign up Promotion
- All sales are final if a promo code is used and are only eligible for size exchanges. Please reference our exchange policy for more details.
- Promo codes cannot be applied after an order is processed.
If you have any questions, please send an email to firstname.lastname@example.org. We will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.
*For questions regarding our Shipping and Handling policy, please visit this page.
*For questions regarding our Sales & Promo Codes policy, please visit this page.