Exchanges & Returns

Returns

 

If you are not satisfied with your online purchase, please follow our guidelines for returns:

1. All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.

2. The merchandise must be in its original condition, in its original box or packaging, and unworn. Merchandise must be returned in the state it was received.

3. We are not responsible for damages that occur during care of an item, such as cleaning, washing, or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

 

The following items are not eligible for returns/exchanges:

- Sales items are not eligible for return and are final sale. We will allow size exchange for the same style, but the cost of shipping is the responsibility of the customer.

- All accessories are final sale.

- Custom-made or special order items are final sale.

 

Online Returns

 

Shoe-Inn will be happy to accept returns and exchanges from online orders within 14 days of purchase.

1. To receive a return authorization and a return shipping label, please email customerservice@shoeinn.comWe will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.

2. Please send the merchandise back in its original box or packaging, unworn and in its original condition. Merchandise must be returned in the state it was received. 

3. The customer is responsible for the cost of shipping returns. Your return authorization and return label will be processed within 2-3 business days of receipt, excluding weekends and holidays.

4. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.

 

In-Store Returns

 

Returns can be made at any Shoe-Inn location accompanied with the online packing slip.

The product must be returned to the store 14 days after delivery for a full refund or for store credit, and must meet all the criteria listed above for an acceptable return.

 

Damaged or Incorrect Items

 

If you receive an item that is defective, damaged, or incorrect, you must notify us at customerservice@shoeinn.com within 5 business days of receiving the merchandise.

Please keep the original box and packaging materials in the case of damage.

We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

 

Exchanges

 

If you would like to exchange an item for another color or size, please contact us via email at customerservice@shoeinn.com to ensure that the new item is available.

We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form.

We will ship the exchange to you at our expense, limited to one exchange per order. For international orders, please contact customerservice@shoeinn.comWe will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.

 

Tips

 

- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

 

Additional Questions?

 

If you have any questions, please send an email to customerservice@shoeinn.com or call us at 1-833-608-5199. We will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.

 

*For questions regarding our Shipping and Handling policy, please visit this page.  

*For questions regarding our Sales & Promo Codes policy, please visit this page.  

 

 

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