Holiday Shipping & Return Policy
Holiday Shipping
12/19- CHRISTMAS DELIVERY STILL AVAILABLE- ADDED EXPEDITED SHIPPING- SELECT AT CHECK OUT. BELOW IS FOR UPS GROUND SHIPPING
To ensure your gifts arrive on time, please refer to the map below. If you're not sure, please place your order and then email us at customerservice@shoeinn.com
- Yellow (1 day region): Order by 10am ET Saturday, December 21
- Dark Orange (2 day region): Order by 10am ET Friday, December 20
- Green (3 day region): Order by 10am ET Thursday, December 19
- Red (4 day region): Order by 10am ET Wednesday, December 16
- Orange (5 day region): Order by 10am ET Tuesday, December 15
- Grey (6 day region): Order by 10am ET Monday, December 14
- All orders will be shipped via UPS Ground from our warehouse in Englewood, New Jersey.
- If you would like to pickup your purchase in store, please email customerservice@shoeinn.com with your order number and the store where you would like to pickup your order.
- If you'd like a shipping option that isn't listed, please email customer service at customerservice@shoeinn.com
THESE ARE UPS ESTIMATED TIMES AND CANNOT CONTROL ANY DELAYS FROM UPS. SHIPPING WILL NOT BE REFUNDED IF SHIPMENT IS NOT DELIVERED BY CHRISTMAS
See our standard shipping & handling policies here.
Holiday Returns & Exchanges
All returns must be postmarked by January 3rd, 2025. Merchandise may be exchanged, or a store credit can be issued. ABSOLUTELY NO FULL REFUNDS, NO EXCEPTIONS
See our full return policy here.
Questions?
If you have any questions, please send an email to customerservice@shoeinn.com or call us at 1-833-608-5199. We will respond to all inquiries within 24-48 business hours, excluding weekends and holidays.