FAQ

Shipping is free on orders of $200 or more. Orders under $200 ship UPS Ground for a flat $12. Orders ship from our Englewood, New Jersey warehouse within 1 to 2 business days, and expedited UPS options are offered at checkout. We ship to US addresses only. Full details: Shipping Policy.

Yes. In-store pickup is free at any of our 10 boutiques in New York, New Jersey and Connecticut. Choose "Pick up in store" and your boutique at checkout, and we will email you when your order is ready. Find your nearest boutique on the Store Locator.

Unworn shoes in their original box can be returned within 14 days of receipt. Return by mail through our returns portal (a $12 return shipping fee is deducted from refunds to the original payment and waived for exchanges and store credit) or bring the order to any SHOE-INN boutique, where returns are free. Sale items (prices ending in .99) are exchange-only, purchases made with a promo code are refunded as an exchange or store credit, and accessories and special orders are final sale. Full details: Return Policy.

Every order includes one free exchange. Start the exchange in our returns portal within 14 days of receipt and we send the new size or colour at no charge, or exchange in person at any boutique. If the size or colour you want has sold out, customer service will help you choose another pair or return the order under the return policy.

We have 10 boutiques: New York City (Upper East Side, 1340 3rd Ave), Scarsdale, Rye Brook, East Hampton, Westhampton Beach and Southampton in New York; Ridgewood and Closter in New Jersey; Westport and New Canaan in Connecticut. Each store page lists its address, phone number and hours: Store Locator.

Most boutiques are open Monday to Saturday 10am to 6pm and Sunday 11am or 12pm to 5pm; Ridgewood and Closter differ slightly and holiday hours change. Check the store's page for today's hours before you visit: Store Locator.

Online stock and boutique stock are separate, and each boutique carries its own selection. If you want to try a specific pair on, call the boutique first (phone numbers are on the Store Locator) or order online with free pickup at that boutique.

Sizes are shown in US women's sizing. European brands such as Birkenstock and our Italian and Spanish labels are also listed with their EU size; use our European size conversion chart if you are unsure. Each product page notes when a style runs large or small, and one free exchange per order covers a size swap.

Yes. SHOE-INN has been family-owned since 1972 and buys from the brands we carry and their official distributors. Every pair of UGG, Birkenstock, Dolce Vita, Jeffrey Campbell and the rest is genuine, sold in its original box.

When your order ships you receive an email with the UPS tracking number. Pickup orders get an email when the boutique has them ready. If you have not heard from us within 2 business days, email customer service with your order number.

Yes. Digital gift cards are available at shoeinn.com/products/gift-card and can be used online. For a physical gift card, visit any boutique.

Email customerservice@shoeinn.com or use the Contact Us page. Customer service is available Monday to Friday, 10am to 4pm Eastern. For a question about a boutique, call the boutique directly.